Death In June Merchandise is committed to offering its customers the highest level of service and customer satisfaction possible.
Please read our terms and conditions and returns policy before placing an order.
Paypal & credit card only
Unless specifically agreed, all invoices are payable immediately.
Parcels are shipped until 10 days after receiving your payment.
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Death In June Merchandise or any agent acting on behalf of Death In June Merchandise .
As each Death In June Merchandise product is custom made we cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email ( email@example.com ) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to firstname.lastname@example.org for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned to Death In June Merchandise for inspection. Following the return of the goods a thorough assessment will take place following which Death In June Merchandise will deem whether the return is valid or not.
If the problem relates to a production issue at Death In June Merchandise then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Death In June Merchandise retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Death In June Merchandise. If you need to cancel an order you should contact customer services as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by Death In June Merchandise a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform Death In June Merchandise of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked. We do not accept returns on samples or sample packs.
You may, within 7 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.
If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
The return package, including written details of the reason for return, must be sent to the following address: